Shipping Policy

Order processing times
Our orders are processed within 2-3 business days. During seasonal times like Black Friday and Christmas, order processing can take up 6 business days.

We appreciate your patience while we prepare your order. 


Shipping times
We ship from our warehouses located in the China. 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

  • Orders shipping internationally to Canada will arrive within 7-15 business days.


Shipping costs

  • Free shipping on all orders placed on our website between 01/11/2022 to 01/02/2023
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. 
Import taxes, duties and related customs fees may be charged once your order arrivesatits final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country.
For further details of charges, please contact your local customs.

Returns, exchanges, cancellations
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@touest.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@touest.com.